US Domestic Orders To Contiguous 49 States
- Orders are processed Monday – Friday, excluding holidays.
- Orders using Fedex SmartPost are estimated to arrive within 5 to 7 business days (not including Sunday or holidays) following credit card authorization and order processing.
- Please allow 1 to 3 business days to process order.
- Orders placed after 10:00 am Pacific Standard Time will not be processed until the following business day.
- D-Link will use their discretion on using Fedex SmartPost carriers only.
- Sales tax are not counted towards the merchandise subtotal. Only one promotional code can be used per order.
Shipping Methods and Rates
|
Order Amount |
Fedex SmartPost |
Estimated Arrival Time |
|
Over $30.00 |
FREE |
5-7 business days |
- Free shipping on orders over $30 valid (not including sales tax) on Fedex SmartPost shipping only. Not valid on previous purchases. Valid for limited time only.
Shipping Timeline
- Shipping time does not include processing time of 1-3 business days.
- Estimated arrival times are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time.
- Fedex does not deliver on Sundays or holidays.
D-Link Holidays
Packages will not be processed or shipped on the following acknowledged holidays.
|
Holiday |
Acknowledged Date |
|
New Year’s Day |
Monday, January 1, 2024 |
|
President’s Day |
Monday, February 19, 2024 |
|
Good Friday |
Friday, March 29, 2024 |
|
Memorial Day |
Monday, May 27, 2024 |
|
Fourth of July |
Thursday, July 4, 2024 |
|
Labor Day |
Monday, September 2, 2024 |
|
Thanksgiving Day |
Thursday, November 28, 2024 |
|
Day after Thanksgiving |
Friday, November 29, 2024 |
|
Christmas Day |
Wednesday, December 25, 2024 |
|
New Year's Eve |
Tuesday, December 31, 2024 |
Additional Information
- We do not offer shipping to P.O. Boxes.
- We are currently not offering shipping to the following locations:
- Alaska
- American Samoa
- Micronesia
- Guam
- Hawaii
- Marshall Islands
- Northern Mariana Islands
- Palau
- Puerto Rico
- S. Virgin Islands
- APO/FPO
Returns - Physical Products
Products purchased directly from the official shop.us.dlink.com site may be returned within 30 days of the delivery date, subject to the terms and conditions below.
To initiate a return, customers must contact D-Link to obtain a Return Merchandise Authorization (RMA) and return instructions. Returns received without an approved RMA may not be processed.
Returned products must be received in good condition and include:
- the unit with an intact serial/UPC label
- original power supply
- all accessories originally included
- Proof of purchase or invoice
We strongly recommend including the original packaging and documentation. If items are missing, damaged, or show signs of excessive use, the refund amount may be reduced accordingly.
--
Restocking Fees
Returned products may be subject to a restocking fee of up to 15%, at D-Link’s discretion, based on product condition, completeness, and the nature of the return.
--
Return Shipping
Unless the product is confirmed or deemed defective by the D-Link technical support team, or the return is due to a shipping error by D-Link, the customer is responsible for return shipping costs.
We recommend using a carrier that provides a tracking number. D-Link is not responsible for items that are lost or damaged in transit.
--
Defective or Incorrect Products
If a product is confirmed or deemed defective by the D-Link technical support team, or an incorrect item was shipped, D-Link will provide return instructions and cover applicable return shipping costs.
--
Refund Processing
Approved refunds will be issued to the original payment method once the returned product has been received and inspected.
--
Refund Timing
Refunds are typically processed within seven (7) to ten (10) business days of D-Link’s receipt of the returned product. Please note that your financial institution may take additional time to post the refund to your account.
--
Final Sale Items
Products clearly marked as Final Sale are not eligible for return, exchange, or refund.
--
Services
All sales of services, including technical support or service plans, are final and non-refundable.
Consumer Rights
Nothing in this policy limits any rights you may have under applicable consumer protection laws that vary by state.
To start a return:
Use the contact methods available at: https://support.dlink.com/search.aspx
Product details
- 5G SA & NSA speeds of up to 3.4 Gbps1 for Internet access and data transfer
- 1 x 10/100/1000/2500 Ethernet LAN port for high-speed wired connectivity
- 1 x SIM slot for WAN connectivity
- Plug & Play design for quick and easy integration
- Durable zinc-plated steel case is corrosion-resistant to ensure device longevity
- -30 to 70°C operating temperature to resist harsh environments
D-Link’s DWM-311-G 5G M2M modem offers cutting-edge 5G-NR and LTE dual-mode cellular connectivity. This modem is equipped with a 2.5 Gigabit Ethernet port, perfect for connecting local devices that require high throughput, ensuring optimal performance for demanding applications.
Simply insert a Micro-SIM card and power up; the DWM-311-G instantly connects your M2M devices to the high-speed 5G cellular network. This modem’s rugged, compact design is perfect for any setting, including harsh environments. Designed for effortless, real-time remote access, it provides reliable long-distance connectivity ideal for various applications. It supports 4G/5G switching, making it stable connectivity and ideal where quick setup and robust connectivity are crucial.
The DWM-311-G 5G M2M Modem, with its ultra-fast 5G speeds and low latency, provides robust connectivity designed to streamline EV charging operations. It enables real-time monitoring of charging stations and enhancing the user experience. Featuring secure VPN protection, it ensures safe data transmission and remote access, protecting against external threats and simplifying maintenance to further drive cost-efficiency.
The industrial-grade casing provides reliable high-speed connectivity in extreme conditions. The corrosion-resistant zinc-plated steel case with wide operating temperature range and humidity tolerance mean that the DWM-311-G is ready for the most demanding M2M applications in virtually any environment.
The DWM-311-G is also engineered to safely accept wide input voltage(VDC 5~32V) fluctuations, providing more flexibility and convenience when selecting a suitable power source, making your M2M installations significantly more reliable and much easier to deploy.
1. Data rates are theoretical. Data transfer rate depends on network capacity and signal strength.
Specifications
Device Interface
• Cellular Module: 5G/4G 3GPP Rel. 16
• Cellular Standards: 5G NR(Sub-6GHz), 4G LTE(DL Cat.19/UL Cat.18)
• SIM Slot: 1* SIM (3FF Micro)
• Ethernet: 1* RJ45 LAN 2.5GE
• Power Input: DC 5-32V (TB)(2-pin)
• Antenna Connector: 4*SMA(F)-Cellular
Performance1
• Maximum Cellular Data Throughput:
5G NSA: 3.4 Gbps (DL) / 550 Mbps (UL)
5G SA: 2.4 Gbps (DL) / 900 Mbps (UL)
LTE: 1.6 Gbps (DL) / 200 Mbps (UL)
WAN
• Cellular: NAT, Bridge Mode
• Network Monitor: ICMP Checking
Network
• DHCP : DHCP Server
• Port Forward: Virtual Server
• DDNS: DynDNS, No-IP, Dynamic DO
• IPv4/v6
VPN
• VPN Tunnel: OpenVPN
• VPN Usage: Client mode
Administration
• Configuration: Web UI, SSH
• Management: D-Link D-ECS2
• System: FW Upgrade, Reboot & Reset, System Time, NTP Service
• Scheduling: reboot rule policy, working day
• SMS Service: SMS Inbox, SMS Event Management
Status
• Network Status: Connection information, Cellular Signal Quality
• Cellular Mobile: Cellular Modem Information/Status, Cellular Network Status,
Cellular Signal Quality
• Client: Client List
• Security: VPN Status
Environment
• OP/Store Temp.:
Operating Temperature -30 to 70 ˚C (-22 °F to 158 °F)
Storage Temperature -40 to 85 ˚C (-40 °F to 185 °F)
• Humidity:
Operating Humidity 10% to 95% non-condensing
Storage Humidity 0 to 95% non-condensing
• Dimensions: 77.4 x 68.5 x 26 mm
Standard Package
• 4* Cellular SMA Antennas
• 1* RJ-45 Cable
• 1* Power Adapter
• 1* Terminal Block (2-pin)
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