Terms of Service: 

Disclaimer: D-Link Premium Service plans are a fee-based technical support consultation. By purchasing a support plan, you will be signifying your understanding and acceptance of the following terms of service (see above). This plan does not extend the length of the product warranty. Due to circumstances beyond our control, D-Link cannot guarantee a resolution to your issue. The fee is for a consultation service and will apply whether your problem is completely resolved or not. 

All service plans are non-refundable. All sales are final

 * Click here for a list of products that do not qualify for Premium Services