US Domestic Orders To Contiguous 49 States
- Orders are processed Monday – Friday, excluding holidays.
- Orders using Fedex SmartPost are estimated to arrive within 5 to 7 business days (not including Sunday or holidays) following credit card authorization and order processing.
- Please allow 1 to 3 business days to process order.
- Orders placed after 10:00 am Pacific Standard Time will not be processed until the following business day.
- D-Link will use their discretion on using Fedex SmartPost carriers only.
- Sales tax are not counted towards the merchandise subtotal. Only one promotional code can be used per order.
Shipping Methods and Rates
|
Order Amount |
Fedex SmartPost |
Estimated Arrival Time |
|
Over $30.00 |
FREE |
5-7 business days |
- Free shipping on orders over $30 valid (not including sales tax) on Fedex SmartPost shipping only. Not valid on previous purchases. Valid for limited time only.
Shipping Timeline
- Shipping time does not include processing time of 1-3 business days.
- Estimated arrival times are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time.
- Fedex does not deliver on Sundays or holidays.
D-Link Holidays
Packages will not be processed or shipped on the following acknowledged holidays.
|
Holiday |
Acknowledged Date |
|
New Year’s Day |
Monday, January 1, 2024 |
|
President’s Day |
Monday, February 19, 2024 |
|
Good Friday |
Friday, March 29, 2024 |
|
Memorial Day |
Monday, May 27, 2024 |
|
Fourth of July |
Thursday, July 4, 2024 |
|
Labor Day |
Monday, September 2, 2024 |
|
Thanksgiving Day |
Thursday, November 28, 2024 |
|
Day after Thanksgiving |
Friday, November 29, 2024 |
|
Christmas Day |
Wednesday, December 25, 2024 |
|
New Year's Eve |
Tuesday, December 31, 2024 |
Additional Information
- We do not offer shipping to P.O. Boxes.
- We are currently not offering shipping to the following locations:
- Alaska
- American Samoa
- Micronesia
- Guam
- Hawaii
- Marshall Islands
- Northern Mariana Islands
- Palau
- Puerto Rico
- S. Virgin Islands
- APO/FPO
Returns - Physical Products
Products purchased directly from the official shop.us.dlink.com site may be returned within 30 days of the delivery date, subject to the terms and conditions below.
To initiate a return, customers must contact D-Link to obtain a Return Merchandise Authorization (RMA) and return instructions. Returns received without an approved RMA may not be processed.
Returned products must be received in good condition and include:
- the unit with an intact serial/UPC label
- original power supply
- all accessories originally included
- Proof of purchase or invoice
We strongly recommend including the original packaging and documentation. If items are missing, damaged, or show signs of excessive use, the refund amount may be reduced accordingly.
--
Restocking Fees
Returned products may be subject to a restocking fee of up to 15%, at D-Link’s discretion, based on product condition, completeness, and the nature of the return.
--
Return Shipping
Unless the product is confirmed or deemed defective by the D-Link technical support team, or the return is due to a shipping error by D-Link, the customer is responsible for return shipping costs.
We recommend using a carrier that provides a tracking number. D-Link is not responsible for items that are lost or damaged in transit.
--
Defective or Incorrect Products
If a product is confirmed or deemed defective by the D-Link technical support team, or an incorrect item was shipped, D-Link will provide return instructions and cover applicable return shipping costs.
--
Refund Processing
Approved refunds will be issued to the original payment method once the returned product has been received and inspected.
--
Refund Timing
Refunds are typically processed within seven (7) to ten (10) business days of D-Link’s receipt of the returned product. Please note that your financial institution may take additional time to post the refund to your account.
--
Final Sale Items
Products clearly marked as Final Sale are not eligible for return, exchange, or refund.
--
Services
All sales of services, including technical support or service plans, are final and non-refundable.
Consumer Rights
Nothing in this policy limits any rights you may have under applicable consumer protection laws that vary by state.
To start a return:
Use the contact methods available at: https://support.dlink.com/search.aspx
![D-Link [Certified Refurbished] Compact Full HD Pro Wi-Fi Camera w/1080p, Sound/Motion Detection, Flexible Recording, Night Vision (DCS-6100LHV2/RE)](http://shop.us.dlink.com/cdn/shop/files/CertiiedRefurb_ProductRollover_2000x2000_d6c28313-d5b5-4af8-b45a-2d13b7380a01.jpg?v=1772157740&width=20)
![D-Link [Certified Refurbished] Compact Full HD Pro Wi-Fi Camera w/1080p, Sound/Motion Detection, Flexible Recording, Night Vision (DCS-6100LHV2/RE)](http://shop.us.dlink.com/cdn/shop/files/DCS-6100LHV2-1_RE.jpg?v=1743097954&width=20)
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