With our 90 Day Risk Free Guarantee, if you are not satisfied with your purchase from the D-Link Shop, you may cancel or return your new product for any reason. Below are the terms and conditions for any returns or cancellations.
1. What products are eligible for a return?
Only products purchased from the D-Link Shop are eligible for return and refund.
2. How much time do I have to return my product if I am not satisfied with my purchase?
D-Link branded hardware (new): 90 days
Certified Refurbished D-Link branded hardware: 30 days
NOTE: D-Link does not offer refunds for any services purchased from the D-Link Shop. All sales of services are final.
3. What do I need to include when returning my product?
Returned products must be in new condition with the original packaging and any accessories, manuals and documentation that shipped with the product. Returned products with missing or defaced serial numbers or UPC barcodes will be rejected. Each product return requires a separate RMA number. Do not include any other items with the product for which the RMA number was issued. D-Link reserves the right to reduce your refund amount in the event that there are any missing or damaged accessories, manuals, or other items.
4. What should I do if I want to return my product?
You can Contact Us through email (firstname.lastname@example.org) or telephone: 1-844-501-1770 to initiate a return of your product. Please provide your full name, order number, date of purchase, and product(s) you want to return if you choose to contact us via email and we will respond to you within 24 hours.
5. How do I ship my product to D-Link?
You are responsible for properly packaging, labeling and shipping your product to D-Link at your cost and risk of loss. We strongly suggest using a reputable shipping company that will provide a tracking number and will insure the package. D-Link must receive your returned product at the address indicated in the return instructions within 14 calendar days of the issuance of the RMA number. If the product is delivered to the warehouse after 14 calendar days, NO CREDIT WILL BE ISSUED and the product will be returned to you at your expense.
Please return your product back this address with your RMA number on the outside of the box:
D-Link Shop Returns RMA#XXXXXX
3765 Atlanta Industrial Drive NW
6. How do I know D-Link has received my product?
Once D-Link receives the return product, we will send a credit confirmation email confirming receipt of your product and your refund amount. If you do not receive an email confirming your refund within 2 business days from the date the returned product was delivered, please contact us and provide the tracking number. Your credit card company may take up to 30 days to post the refund to your account.
8. How long does it take for the refund to process?
Refunds will be credited to you via your original method of payment in the amount of your original purchase price for the returned product, less any shipping and handling charges. Refunds are usually reflected on your card account within 4 weeks of D-Link’s receipt of your product return.
9. What does the 90 Day Risk Free Guarantee cover?
The 90 Day Risk Free Guarantee protects the purchase of the product. The price of the product is subject to change overtime.